| Question | How does the NailJet Pro work? |
| Answer | The NailJet Pro is a computer based system that automatically detects the size and location of each fingernail. It then takes the images you selected, re-sizes each of them, and prints them onto the fingernail. |
| Question | How difficult is it to learn? |
| Answer |
We have designed the nailjet pro to be as automated as possible while providing the nail technician the ability to make manual adjustments as needed. For anyone who has used a computer for things like sending e-mail, surfing the web, or socializing on Facebook, they will find our machine very easy to operate. For those who have little or no computer experience, you will find the design of our user interface is easy to follow and intuitive to learn. Additionally, with each nailjet pro, we supply a very detailed, step-by-step User Guide and training video. And, on those rare occasions when the User Guide or training video is just not enough to help you with a particular issue, our Customer Service personnel will be happy to answer any questions or to lend assistance to get you up and running as quickly as possible. |
| Question | Does the nailjet pro come with a computer or do I have to supply it? |
| Answer | All of our ImagiNail nail printers include an integrated computer built into the system. This eliminates the problems associated with getting software, drivers, printers, cameras, hard drives, etc. to properly work together. As such, the nailjet pro is delivered as a "plug-n-play" device. All you do is connect to a monitor (not included), keyboard, and mouse and you are ready to start printing incredible images on fingernails. |
| Question | Does the nailjet pro do toenails? |
| Answer | No, our system only does fingernails. We have looked into doing toenails, but found that the quality of the printed images would not meet our requirements. Other nail printer companies advertise that their machines will print on toe nails, but we suggest you challenge them to a live demonstration and then decide if that would be acceptable to your clients! |
| Question | How many fingers does it print? |
| Answer | The nailjet pro does up to four (4) fingers at a time. If you want to print all 10 fingers/digits, you will print the four fingers of the left hand first, next you will print the two thumbs, and then you will print the four fingers of the right hand. If you want to print fewer than all ten fingers/digits, you simply select which fingers you want to print on and then follow the same cycle sequence. The machine will guide you through the process, prompting you as to which fingers you are to print. Simple, quick, easy, and efficient. |
| Question | Do you require that the buyer of a nailjet pro be a licensed cosmetologist or nail technician? |
| Answer | Requirements for such licensing are established on a state-by-state basis. As such, you should contact the state agency where you live to learn what the requirements may be. With that stated, Salonique does not require a person to hold a state issued license to purchase a nailjet pro system. |
| Question | What are the steps involved with the nailjet pro process? |
| Answer | The complete process is as follows: apply a Base Coat to the fingernails (only for natural nails), apply the Canvas Coat, apply the IRC, print the images on the finger nail, and then apply the Top Coat to seal it. The total time to do this is about12 - 15 minutes. |
| Question | Can the nailjet pro print on all types of nails – natural, acrylic, gel? |
| Answer |
Yes. The coatings have been formulated so they will adhere to natural and artificial nails including acrylic and gels. |
| Question | How long do the images last on the nails? |
| Answer |
The images will last as long as regular nail polished nails do. That means, the life of the nail art will be affected by the type of work or activities the person does on a daily basis, just like regular nail polish. The thing to understand is that our system uses regular inkjet ink, which is a water based material. What protects the images from being worn off or dissolved by water is the proper application of Top Coat. If the Top Coating is not applied properly, or if during normal daily activities it is worn off, then the simplest solution is to apply additional Top Coat before the nail art is damaged. |
| Question | What do salons typically charge for printing with the nailjet pro? |
| Answer | Based on feedback we have received from nailjet pro owners, the average price charged for doing 1 or 2 nails is about $3 - $5 per nail. The average charge for doing a complete set of 10 nails is $20 - $30. Obviously, pricing may be different than this based on the location of your salon, the economic make up of your clientele, etc. As such, the charge for applying ImagiNail nail art in New York City is going to be higher than what you would charge in a small, rural town. |
| Question | What is the price of the nailjet pro? |
| Answer |
Pricing and similar information can be found on our Products page of our website. To view that information, you will have to register and be logged on to the website. |
| Question | How do I purchase the nailjet pro? |
| Answer |
We require that all purchases be made in writing, so we both know exactly what you want to buy and what you expect to pay for it. We will provide you with an NJP Order Form that you can fill out and return. |
| Question | Do you offer financing? |
| Answer |
We offer a Leasing program with an option to own the nailjet pro at the end of the term. This is now handled by First Lease, Inc., who we have found to be the perfect fit for our type of customers. In particular, they have flexible terms with no down payment and their monthy payments are the best we've come accross. For more information, please visit their website at www.firstleaseonline.com or you can go directly to their on-line application by clicking here. |
| Question | How long does it take to get a nailjet pro once I place my order? |
| Answer | It depends. We normally stock a quantity of machines and are continuously building more. However, sometimes the demand is greater than our production plan, so at any given time we may be out of stock. It normally takes two weeks or less to restock our inventory, so that is typically the longest you would have to wait. |
| Question | Do you require a deposit when I placed my order for a nailjet pro? |
| Answer |
For purchasing one nailjet pro system, we do not require a deposit with the order, so you will not have to pay for anything until we are ready to ship. However, please note that we do not ship the machine until payment has been received and cleared our bank. |
| Question |
Do you offer any discounts if I order more than one nailjet pro? |
| Answer | We offer special discounts for multiple machine purchases which may require a down payment. Contact customer service for more information on this. |
| Question | Do you have used nail printers for sale? |
| Answer |
We now offer used nailjet pro systems for sale and we accept them as trade-ins for new machines. For those who are looking to sell their system but do not want to purchase a new one, we also offer our Consignment Services to help them make a quicker sale with less hassle. If you are interested in learning more about our Used or Consignment programs, click on the Products button above or contact our customer service group for more information. |
| Question | What if my clients do not request nail art after I purchase the nailjet pro, will you buy the machine back from me? |
| Answer |
No, the success of your business is beyond our control and to offer an "easy way out" would remove the motivation of you making your investment in your business work! What we can say is that with the right promotional campaign, your clients will quickly learn that they can have the kind of nail art that will draw the sort of attention that every fashion conscious woman cherrishes. |
| Question | Does the machine come with a warranty? |
| Answer | Yes, it comes with a one-year manufacturer's limited warranty that covers parts and labor. And in the unlikely event the machine needs to be returned to the factory for service work, we pay the shipping costs for machines sold to salons in the USA. See Customer Service for more information on our Warranty. |
| Question | Where do I buy supplies? Do I have to buy them from Salonique? |
| Answer | Some supplies you buy from us and some you purchase from local vendors. In particular, you can purchase the ink at local stores such as Staples, Best Buy, Wal-Mart, etc. The coatings and various supplies can be purchased directly from us. When you purchase a nailjet pro system, we provide you with information on what supplies to purchase in the future. |
| Question | What form of payment do you accept? |
| Answer | We accept credit cards, debit cards, PayPal, wire transfers, Western Union, Money Orders, and checks drawn on USA banks. For those who pick up their orders at our facility, we also accept cash. |
| Question | How long have you been in business? |
| Answer | The ImagiNail nail printing system was first introduced here in the USA in 2004. Since then, we have sold over 3500 machines throughout the USA, Canada, Europe, Asia, Australia, South & Central America, Middle East, Russia, and Africa. |
| Question | Where do I buy a nailjet pro system? |
| Answer | For companies located in the USA and Canada, the nailjet pro machines and supplies are purchased directly from the factory located in Florida. To order, simply contact our Customer Service department and someone will be happy to answer any questions you may have and to assist you with your purchase. |
| Question | Do you have distributors in my area? |
| Answer |
We no longer use distributors for sales in the USA or Canada. To purchase the nailjet pro machines or supplies, simply call our Customer Service department and speak to one of our friendly representatives. For international customers, we have distributors in various countries. Please contact Customer Service for the contact information for the closest international distributor to your location. |
| Question | Does the nailjet pro do toe nails? |
| Answer |
No, our system only does fingernails. We have looked into doing toe nails, but found that the quality of the images can not be produced because of the size and shape of the human foot. As such, we have chosen to not offer that capability rather than promoting something we know you and your clients will not be happy with. Unfortuantely, our competition does not agree with that approach to quality and honesty, so we continuously have to address why we do not offer toe nails while other machines list them as a feature. |
| Question | Will you be attending any trade shows this year? |
| Answer | With our recent relocation to Florida, we have decided to not schedule any trade show attendance for this year simply because it was more than we can handle. Our plan is to resume attendance at USA trade shows in 2012 and will list which shows on our website, once we decide. |
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